FAQ

  • Q:How-to Buy Equipment?

    1.Click "right to inquiry" and write your requirement soon (Reply you within 12 hours in working day)

    2.Quotation, negotiation(Include feasibility analysis, configuration scheme, etc)

    3.Sign the contract, pay the deposit, after test machine then delivery(Fast delivery within 15day)

    4.Customer receive the equipment, installation according to experience engineer instruction.

    5.Pay the balance after you produce pellet.

  • Q:What kind of service do we supply ?

    Pre-sale:

    1.Depending on customer's requirement, we insist on "making profit at lowest investment" and gives best solution as per the customer’s special demand..

    2.Design the most reasonable project and maximum customers' profit.

    3.Provide engineers to scene to plan work site if the customer needed.

    4. Provide equipment list,design drawing, construction drawing, equipment install drawing.

    During-sale:

    1.Depend on scene, draw design drawing , construction drawing, equipment install drawing, civil work detailed drawing for references, operating manuals, maintenance video, etc.

    2.Manufacturing products strictly on contract while customer constructing.

    3.Production progress report each week with detailed description and photos, including with raw materials tables, process and deep process record, testing data sheet, etc.

    4. Testing all the equipment by witness of the customer ex-work, delivery, customer acceptance.

    After-sale:

    1.Provide engineer to wok site guiding install, debugging and commissioning.

    2.Test equipment after installation, training operators for free, remind notice in operating.

    3.Regularly return visit to the customers.

    4.Within warranty period, we take charge of everything if any quality problems. After the warranty period, we still focus on the plant running and services.

    5.Response customer’s questions within 1 working day, give effective solutions within 3 working days, go into action with 5 working day.

    That’s our promise, as we know quality and service both more important for long-terms development and cooperation.

  • Q:Can I see your customer working scene ?

    A:We have test workshop in our factory, We can test for you for a long time, also We have customer in domestic, you can have a visit. Besides We also have customer overseas, if your country has our customer, We will coordinate with our customer, make sure he will let you visit, help you to know more about machine.

  • Q:What kind of components Yufchina pellet machine used?

    A:Sometimes customer may have special requirement for the motor, electric component or the bearing. We can meet your requirement, such as supply you the motor & electric coponent with the Siemens or Chint, and Bearing with SKF or TIMKEN. Each machine has been test several time to make sure smoothly running before delivery.

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